Last updated: January 1, 2025
At ShaktiPure Industries, we are committed to delivering your water purification products safely and efficiently. This shipping policy outlines our delivery procedures, timelines, and terms.
1. Shipping Coverage
We currently ship to all major cities and towns across India. Our delivery network covers:
- All metro cities and state capitals
- Tier 2 and Tier 3 cities
- Rural areas through our partner network
- Remote locations (additional charges may apply)
2. Delivery Timeframes
Metro Cities
2-3 Business Days
Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
Tier 2 Cities
3-5 Business Days
State capitals and major commercial centers
Other Locations
5-7 Business Days
Smaller cities, towns, and rural areas
3. Shipping Charges
Orders above ₹5,000
FREE
Orders ₹2,000 - ₹4,999
₹200
Orders below ₹2,000
₹300
Remote locations
₹500
4. Order Processing
- Orders are processed within 24 hours of confirmation
- Payment verification may take additional 1-2 business days
- Custom orders may require 3-5 additional days
- You will receive tracking information via SMS and email
5. Installation Service
For water purifiers requiring installation:
- Free installation within 48 hours of delivery
- Our certified technicians will contact you
- Installation includes basic plumbing connections
- Additional charges for complex installations
6. Delivery Terms
- Delivery attempts will be made during business hours (9 AM - 6 PM)
- Someone must be present to receive the delivery
- Valid ID proof required at the time of delivery
- Packages will not be left unattended
- Re-delivery charges may apply for failed attempts
7. Packaging
All products are carefully packaged to ensure safe delivery:
- Protective packaging materials used
- Fragile items receive extra cushioning
- Eco-friendly packaging wherever possible
- All packages are sealed and tamper-evident
8. Tracking Your Order
Stay updated on your order status:
- Real-time tracking via SMS and email
- Track online using your order number
- Customer support available for tracking queries
- Delivery confirmation with digital signature
9. Damaged or Missing Items
If you receive damaged or missing items:
- Report within 24 hours of delivery
- Provide photos of damaged packaging/items
- We will arrange replacement or refund
- No additional charges for replacement
10. Contact Information
For shipping-related queries, contact us:
