Last updated: January 1, 2025
At ShaktiPure Industries, customer satisfaction is our priority. This refund policy outlines the terms and conditions for returns, exchanges, and refunds on our water purification products.
1. Return Eligibility
Products are eligible for return under the following conditions:
- Return request made within 30 days of delivery
- Product is in original condition and packaging
- All accessories and documentation included
- No physical damage or signs of use
- Original purchase receipt available
2. Non-Returnable Items
The following items cannot be returned:
- Installed water purifiers (unless defective)
- Customized or personalized products
- Consumable items (filters, cartridges) once opened
- Products damaged due to misuse
- Items purchased during clearance sales
3. Return Process
1
Contact Us
Call our customer service at +91-8460203679 or email returns@shaktipure.com
2
Return Authorization
Receive a Return Authorization Number (RAN) and return instructions
3
Package & Ship
Pack the item securely and ship using the provided return label
4
Processing
We'll inspect the item and process your refund within 5-7 business days
4. Refund Methods & Timeline
Credit/Debit Card
5-7 Business Days
Refund processed to original payment method
Net Banking
3-5 Business Days
Direct credit to your bank account
UPI/Wallet
1-3 Business Days
Instant refund to digital wallet
Cash on Delivery
7-10 Business Days
Bank transfer after verification
5. Refund Deductions
Defective product
No Deduction
Change of mind (unused)
Return shipping cost
Damaged packaging
10% of product value
Missing accessories
Cost of missing items
6. Exchange Policy
We offer exchanges for:
- Defective products within warranty period
- Wrong product delivered
- Size or model variations (subject to availability)
Exchange requests must be made within 15 days of delivery.
7. Warranty Claims
For products under warranty:
- Manufacturing defects covered for full warranty period
- Free repair or replacement as per warranty terms
- On-site service available for installed products
- Warranty void if tampered or misused
8. Cancellation Policy
Before Dispatch
100% refund within 24 hours
After Dispatch
Return process applies
Custom Orders
No cancellation after production starts
